Reservations
Check room availability, confirm stay dates, discuss room preferences and review applicable booking conditions. Contact us at +61 7 5528 4196 or info@velorianestatehotel.com.
Contact
We are here before, during and after your stay
Reach the right team directly for reservations, arrival planning and any questions about the resort.
Contact
How can we help?
The Velorian Estate Hotel team is available to assist with room reservations, dining requests, arrival logistics and general resort information. Use the contact details below or complete the enquiry form and a member of the team will respond promptly.
Guest Services
Questions about the property, facilities, dining options, parking, accessibility or anything related to your time at the resort. Our team is ready to assist from the moment you plan your arrival.
General Enquiries
Event enquiries, group bookings, entertainment information, gaming floor questions and any other requests not covered above. Write to us and we will direct your query to the appropriate team.
Guest services
A team ready to assist
From the first question to the final detail, the guest-services team at Velorian Estate Hotel is available to help with reservations, resort navigation and anything that makes the stay more comfortable.
Before arrival
Share room preferences, accessibility needs or special requests ahead of time so the team can prepare.
During the stay
Ask about resort services, dining reservations or any detail that helps you make the most of your visit.
Local guidance
The team can help you plan time in and around Broadbeach Waters to complement your stay.
Before you arrive
Common questions, straightforward answers
Here are the questions guests most often ask before planning a visit to Velorian Estate Hotel. For anything more specific, the team is available by phone or email.
Reservations
Use the availability form to select your dates and preferred room type, then submit your request to the reservations team.
Casino access
The physical casino is open to guests aged 21 and over. Entry conditions apply and are communicated at the casino entrance.
Dining and entertainment
Dining reservations and entertainment queries can be arranged through the resort team before or during the stay.
FAQ
Plan your visit
How quickly will I receive a reply?
For time-sensitive matters, calling +61 7 5528 4196 is the quickest route. Email enquiries sent to info@velorianestatehotel.com are responded to as promptly as possible during resort operating hours.
How do I submit a booking request?
Select your preferred check-in and check-out dates using the availability tool on this site, or contact the reservations team directly by phone or email to discuss options.
Where can I find operating hours?
Current operating hours for dining, the gaming floor, the pool and other resort facilities are available from the guest services team. Contact us before your arrival so we can confirm the details relevant to your stay.
Can I ask about parking or transport options?
Yes. Guest services can provide information on arrival logistics, including on-site parking and local transport access. Get in touch ahead of your visit for the latest details.
Can I request accessibility information?
Absolutely. Please describe the specific features or assistance you require when you contact us and we will ensure the right information and arrangements are in place for your arrival.
Where are booking terms and conditions provided?
Rate details, cancellation conditions and payment terms are shared at the time of booking confirmation. If you have questions before confirming, the reservations team is happy to walk you through the relevant conditions.