Terms of Use

1. Acceptance of These Terms

By accessing or using the website located at velorianestatehotel.com (the "Website"), you agree to be legally bound by these Terms of Use ("Terms") in their entirety. If you do not agree with any part of these Terms, you must not use the Website.

These Terms constitute a binding agreement between you and (referred to in these Terms as "Velorian Estate Hotel", "we", "us" or "our"), the operator of Velorian Estate Hotel located in Broadbeach Waters, Queensland, Australia.

We reserve the right to amend these Terms at any time. Amendments take effect immediately upon publication on the Website. Your continued use of the Website after any amendment constitutes your acceptance of the revised Terms. We encourage you to review this page periodically.

Where separate terms and conditions apply to specific services, products or promotions offered by Velorian Estate Hotel, those terms apply in addition to, and shall be read together with, these Terms. In the event of any inconsistency, the specific terms applicable to the relevant service or promotion will prevail to the extent of that inconsistency.

2. Purpose of the Website

The Website is operated by to provide visitors with information about Velorian Estate Hotel, including its accommodation, facilities, dining, entertainment, casino and events offerings, and to facilitate reservation enquiries and other guest communications.

The Website is intended solely for lawful personal, non-commercial use by individuals seeking genuine information about, or wishing to make a reservation at, Velorian Estate Hotel. Nothing on the Website constitutes an offer of, or invitation to apply for, any financial product, investment or scheme.

All content published on the Website is provided for general informational purposes. While we take reasonable care to ensure accuracy, we do not warrant that all content is complete, current or free from error. Details of rates, availability, services and facilities are subject to change without notice.

3. Permitted Use

3.1 Authorised Uses

Subject to these Terms, you may use the Website to:

• browse information about Velorian Estate Hotel and its services;
• submit reservation enquiries or booking requests;
• contact us using the communication channels provided; and
• access any interactive features or tools we make available to guests, provided you use those features lawfully and in good faith.

3.2 Prohibited Conduct

You must not:

• use the Website for any unlawful purpose or in a manner that violates any applicable Commonwealth, Queensland or local law or regulation;
• use the Website to transmit, upload or distribute any material that is false, defamatory, offensive, discriminatory, harassing or otherwise objectionable;
• collect, harvest or compile personal information about other users without their express consent;
• use automated tools, scripts, crawlers, scrapers or bots to access, index or extract data from the Website without our prior written consent;
• attempt to gain unauthorised access to any part of the Website, our servers, databases or systems;
• interfere with or disrupt the Website's infrastructure, including by transmitting malicious code, viruses or other harmful materials;
• reproduce, distribute, modify, adapt, publicly display, frame or create derivative works from Website content except as expressly permitted by these Terms or with our prior written consent;
• impersonate Velorian Estate Hotel, any member of our staff or any other person; or
• use the Website in any manner that could bring Velorian Estate Hotel or its associates into disrepute.

3.3 Consequences of Breach

We reserve the right, without notice and at our sole discretion, to restrict or terminate your access to the Website if you breach these Terms or engage in conduct that we reasonably consider harmful to us, other users or third parties. Such action does not limit any other rights or remedies we may have.

4. Intellectual Property

4.1 Ownership

All content on the Website, including but not limited to text, graphics, photographs, illustrations, logos, trade marks, service marks, trade names, audio and video material, software, data compilations and the overall selection, arrangement and presentation of such content (collectively, "Website Content"), is owned by or licensed to and is protected by Australian and international copyright, trade mark and other intellectual property laws.

4.2 Limited Licence to Users

We grant you a limited, non-exclusive, non-transferable, revocable licence to access and view Website Content solely for your personal, non-commercial use in connection with planning or making a stay at Velorian Estate Hotel. This licence does not permit you to:

• download, copy or reproduce Website Content (other than automatic page caching by your browser) without our prior written consent;
• modify or create derivative works from Website Content;
• remove or alter any copyright, trade mark or other proprietary notice; or
• use Website Content for any commercial purpose or in any public display.

4.3 Trade Marks

The name Velorian Estate Hotel and all associated logos, trade marks and service marks displayed on the Website are the exclusive property of . Nothing on the Website should be construed as granting, by implication, estoppel or otherwise, any licence or right to use any trade mark without our prior written permission.

4.4 User Submissions

Where you submit content to us (for example, enquiries, feedback, reviews or photographs), you grant us a perpetual, worldwide, royalty-free, irrevocable licence to use, reproduce, adapt, publish and communicate that content in any format for any lawful purpose connected with our business, including promotional use. You warrant that any content you submit is accurate, does not infringe any third-party rights and does not breach any applicable law.

5. Reservation Requests and Booking Terms

5.1 Nature of Reservation Requests

Submitting a reservation request through the Website does not itself constitute a confirmed booking. A reservation is confirmed only when we send you a written confirmation (which may be sent by email) acknowledging acceptance of your request and specifying the booking reference, room type, dates, rate and any applicable conditions.

5.2 Eligibility to Make a Reservation

To make a valid reservation you must:

• be at least 18 years of age;
• provide accurate and complete personal and payment information;
• have legal authority to accept these Terms on behalf of yourself and any persons in your party; and
• not be attempting to circumvent any restriction or ban applicable to you under these Terms or otherwise.

5.3 Rates and Pricing

5.4 Payment

We accept payment by credit card and other methods specified during the booking process. By providing payment details you authorise us to charge the amount stated in your booking confirmation. You are responsible for ensuring that your payment details are accurate, current and authorised for the relevant transaction.

5.5 Changes, Cancellations and No-Show Policy

Specific cancellation, amendment and no-show policies applicable to your reservation will be set out in your booking confirmation. General conditions include the following:

• Flexible bookings: Cancellations made before the cancellation deadline stated in your confirmation will incur no charge. Cancellations made after that deadline, or failure to arrive without prior notice (no-show), may result in a cancellation fee equivalent to the first night's rate or the full booking value, as specified in your confirmation.
• Non-refundable bookings: Bookings made on a non-refundable basis are charged in full at the time of confirmation and are not eligible for refund, credit or amendment unless we are unable to honour the reservation.
• Group bookings: Group bookings of ten or more rooms are subject to separate group booking terms, which will be provided upon request.
• Force majeure: Where exceptional circumstances beyond our control prevent us from honouring a confirmed booking, we will notify you as soon as practicable and offer you an alternative date, a credit note or a full refund, as appropriate.

5.6 Check-In and Check-Out

Standard check-in and check-out times will be specified in your booking confirmation. Early check-in and late check-out may be available on request and may be subject to an additional charge. Valid government-issued photo identification is required at check-in for all guests.

5.7 Accuracy of Information

You are responsible for reviewing your booking confirmation carefully and notifying us promptly of any errors. We are not liable for any loss or inconvenience arising from inaccurate information submitted by you during the reservation process.

6. Age Restrictions

6.1 General Minimum Age

Velorian Estate Hotel is committed to providing a safe and compliant environment for all guests. General guests must be 18 years of age or older to make an independent reservation. Guests under 18 years of age must be accompanied by a parent or legal guardian throughout their stay. Parents and guardians are solely responsible for the conduct and supervision of minors in their care.

6.2 Casino Minimum Age

Access to the casino facilities at Velorian Estate Hotel is strictly restricted to persons who are 21 years of age or older. This age restriction applies at all times and without exception. Valid government-issued photo identification establishing date of birth will be required before entry to the casino area is permitted. Any person who is unable to produce satisfactory identification will be refused entry.

This restriction applies to all areas designated as part of the casino, including gaming floors and any adjoining areas that are accessible only through the casino. We reserve the right to remove from the casino any person who we have reasonable grounds to believe is under the minimum age, or who has provided false identification.

6.3 Identification

Accepted forms of government-issued photo identification include:

• Australian passport;
• foreign passport;
• Australian driver licence or learner permit issued by a state or territory;
• Australian state or territory proof-of-age card; and
• such other forms of identification as we may accept at our discretion.

Photocopies, digital copies and screenshots of identification documents are not accepted in place of original documents.

7. Responsible Gaming

7.1 Our Commitment

Velorian Estate Hotel is committed to promoting responsible gaming. We recognise that for some individuals gaming can present challenges, and we actively support the availability of information, tools and resources to help guests make informed decisions about their gaming activity.

7.2 Guest Responsibilities

Guests who choose to participate in gaming activities at Velorian Estate Hotel are encouraged to:

• set personal limits on time and money spent on gaming before they begin;
• treat gaming as a form of entertainment and not as a source of income;
• take regular breaks and avoid extended gaming sessions;
• not chase losses; and
• seek assistance promptly if they are concerned about their own or someone else's gaming behaviour.

7.3 Self-Exclusion and Support Resources

Queensland's independent regulator publishes guidance on responsible gaming and administers self-exclusion programmes that allow individuals to restrict their access to gaming venues across Queensland. Information about self-exclusion, voluntary pre-commitment and other responsible gaming tools is publicly available through:

• Queensland Office of Liquor and Gaming Regulation (OLGR) — publishes regulatory guidance and consumer information at business.qld.gov.au/gaming;
• Gambling Help Online — a free national service providing confidential support, available at gamblinghelponline.org.au and by telephone on 1800 858 858 (24 hours, 7 days);
• Lifeline — available at lifeline.org.au and by telephone on 13 11 14.

Our staff are trained to direct guests to these resources on request. We maintain the right to refuse gaming access, or to remove a person from gaming areas, where we have reasonable grounds to believe that person is experiencing harm from gaming or is subject to a self-exclusion arrangement.

7.4 Exclusion of Excluded Persons

Entry to the casino area is prohibited for any person subject to a self-exclusion order or any other exclusion order lawfully issued under applicable Queensland legislation. It is the responsibility of an excluded person not to seek entry to restricted areas. We reserve all rights available to us to enforce exclusion orders.

8. External Links and Third-Party Content

8.1 Links to Third-Party Websites

The Website may contain hyperlinks to websites operated by third parties. Those links are provided for your convenience only. We do not control third-party websites and are not responsible for their content, accuracy, privacy practices, security or availability. The inclusion of a link to a third-party website does not constitute our endorsement of that website or any product, service or information it provides.

8.2 Links to Our Website

You may link to our Website homepage provided you do so in a fair and lawful manner that does not damage our reputation or take advantage of it. You must not establish a link that suggests any form of association, approval or endorsement on our part where none exists. We reserve the right to withdraw linking permission at any time without notice.

Framing or embedding any part of the Website within another website without our prior written consent is strictly prohibited.

8.3 Third-Party Services

Where we make third-party tools or services available through or in connection with the Website (for example, map widgets or booking system integrations), your use of those tools is subject to the third party's own terms and privacy policy. We are not a party to any agreement between you and a third-party service provider and accept no liability in connection with such services.

9. Availability of the Website

We aim to maintain the Website in continuous operation, but we do not guarantee that the Website will be available at all times or that it will be free from interruption, error or technical fault. The Website may be unavailable from time to time due to scheduled or unscheduled maintenance, technical issues, telecommunications failures or events beyond our reasonable control.

We reserve the right to suspend, modify, restrict or discontinue any part of the Website or its content at any time and without notice. We accept no liability for any loss or inconvenience caused by unavailability of the Website or any feature of it.

You are responsible for ensuring that any devices and software you use to access the Website are compatible with the Website and are adequately protected against security threats. We accept no responsibility for any damage to your device or loss of data arising from your use of the Website.

10. Limitation of Liability

10.1 Australian Consumer Law

Nothing in these Terms limits, excludes or modifies any right or remedy you may have, or any guarantee, warranty, condition or liability implied by law, that cannot lawfully be excluded or limited, including guarantees and warranties implied by the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) ("ACL"). These Terms are to be read subject to those non-excludable protections.

10.2 Exclusion of Implied Terms

Subject to clause 10.1, to the maximum extent permitted by law, we exclude all conditions, warranties, representations and other terms that may be implied by statute, common law or equity in relation to the Website and its content.

10.3 Limitation of Liability for Website Use

Subject to clause 10.1, to the maximum extent permitted by law, , its directors, officers, employees, contractors and agents are not liable to you or any third party for:

• any direct, indirect, incidental, special, consequential or punitive loss or damage arising out of or in connection with your access to or use of (or inability to access or use) the Website;
• any reliance you place on information published on the Website;
• any interruption, suspension or termination of the Website or any feature of it; or
• any unauthorised access to or alteration of your data or communications.

10.4 Limitation for Specific Services

Where we are entitled by law to limit our liability for a breach of a consumer guarantee implied by the ACL and that guarantee relates to the supply of services, our liability is limited, at our option, to:

• the re-supply of the relevant services; or
• payment of the cost of having those services re-supplied.

10.5 Indemnity

You agree to indemnify and hold harmless and its directors, officers, employees, contractors and agents from and against any claims, losses, damages, liabilities, costs and expenses (including reasonable legal fees) arising out of or in connection with your use of the Website in breach of these Terms or any applicable law.

11. Privacy and Personal Information

handles personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs) and our Privacy Policy, which is available on the Website. Our Privacy Policy sets out how we collect, use, disclose, store and protect personal information, including any special-category personal data, as well as how you may access or correct information we hold about you.

By using the Website or making a reservation, you acknowledge that your personal information may be collected and processed in accordance with our Privacy Policy. For privacy-related enquiries or complaints, please contact us at info@velorianestatehotel.com.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Queensland and the Commonwealth of Australia. Both parties submit to the non-exclusive jurisdiction of the courts of Queensland and any courts competent to hear appeals from those courts.

Where you are accessing the Website from outside Australia, you do so at your own initiative and are responsible for compliance with local laws applicable to you. We make no representation that the Website or its content complies with the laws of any jurisdiction outside Australia.

13. Disputes

13.1 Informal Resolution

If you have a complaint or dispute in connection with these Terms or the Website, we encourage you to contact us in the first instance so that we can attempt to resolve the matter informally. We will endeavour to acknowledge your complaint within five (5) business days and to provide a substantive response within twenty (20) business days.

13.2 Formal Dispute Resolution

If we are unable to resolve your complaint informally within a reasonable time, either party may pursue resolution through:

• mediation conducted by a mutually agreed accredited mediator, with costs shared equally unless otherwise agreed;
• the Queensland Civil and Administrative Tribunal (QCAT) where the dispute falls within its jurisdiction; or
• any court of competent jurisdiction in Queensland.

Nothing in this clause prevents either party from seeking urgent interlocutory or injunctive relief from a court where circumstances reasonably require it.

13.3 Consumer Complaint Bodies

If your dispute relates to a consumer matter, you may also contact:

• Queensland Office of Fair Trading — qld.gov.au/fairtrading
• Australian Competition and Consumer Commission (ACCC) — accc.gov.au

Contact through these bodies does not affect your right to pursue other legal remedies.

14. General Provisions

14.1 Entire Agreement

These Terms, together with our Privacy Policy and any specific terms applicable to a particular service or promotion, constitute the entire agreement between you and with respect to your use of the Website and supersede all prior representations, communications and agreements relating to that subject matter.

14.2 Severability

If any provision of these Terms is found by a court or tribunal of competent jurisdiction to be invalid, unlawful or unenforceable in whole or in part, that provision will be severed from these Terms to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

14.3 Waiver

No failure or delay by us in exercising any right, power or remedy under these Terms constitutes a waiver of that right, power or remedy. A waiver of any breach of these Terms does not constitute a waiver of any subsequent breach.

14.4 Assignment

You may not assign, transfer or sub-license any of your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights and obligations under these Terms without restriction.

14.5 Force Majeure

We are not liable for any delay or failure to perform our obligations under these Terms to the extent that such delay or failure is caused by circumstances beyond our reasonable control, including natural disasters, acts of government, civil unrest, labour disputes, failures of third-party infrastructure or other events of similar character.

14.6 Language

These Terms are written in English. Where a translation is provided for convenience, the English version prevails in the event of any inconsistency.

15. Contact Details

For any enquiries relating to these Terms, or to exercise any rights described in these Terms, please contact us using the following details:

We will endeavour to respond to all written enquiries within five (5) business days.